Privacy Policy - eBay Auto Fulfillment
Effective Date: January 15, 2025
Last Updated: January 15, 2025
Overview
eBay Auto Fulfillment ("we," "our," or "us") is a Shopify app that helps merchants automate their dropshipping business by connecting Shopify products with eBay listings for automatic order fulfillment. This Privacy Policy explains how we collect, use, and protect information when you use our app.
Information We Collect
1. Shopify Store Data
When you install our app, we may access the following information from your Shopify store:
- Product Information: Product titles, descriptions, variants, prices, and images
- Order Information: Order details, line items, quantities, and order status
- Customer Information: Names, email addresses, phone numbers, and shipping addresses (only for order fulfillment)
- Store Information: Store name, domain, and basic configuration settings
2. eBay Integration Data
- Product Mappings: Links between your Shopify products and eBay listings
- Fulfillment Records: Order processing history and status updates
- Search Queries: eBay searches performed through our app
3. Usage Data
- App Usage: Features used, settings configured, and general app interactions
- Error Logs: Technical logs for troubleshooting and app improvement
How We Use Your Information
Primary Use - Order Fulfillment
We use your information exclusively for legitimate business purposes related to order fulfillment:
- Process Orders: Automatically purchase items from eBay when you receive Shopify orders
- Update Order Status: Mark orders as fulfilled in your Shopify store
- Shipping Coordination: Use customer shipping addresses to direct eBay purchases to the correct location
- Product Mapping: Connect your Shopify products with corresponding eBay listings
Secondary Uses
- App Functionality: Provide core app features and maintain service quality
- Customer Support: Respond to your questions and provide technical assistance
- App Improvement: Analyze usage patterns to enhance our service (data is anonymized)
Data Protection and Security
Security Measures
- Encryption: All data is encrypted in transit using HTTPS/TLS
- Secure Storage: Data is stored on secure, access-controlled servers
- Access Controls: Limited access to authorized personnel only
- Regular Audits: Periodic security assessments and updates
Data Retention
- Active Use: Data is retained while your app subscription is active
- Order Records: Fulfillment history kept for 2 years for business records
- Account Deletion: All data deleted within 30 days of app uninstallation
Data Sharing and Disclosure
We DO NOT Share Your Data
- No Third-Party Sales: We never sell customer data to third parties
- No Marketing Use: Customer information is not used for marketing purposes
- No Unauthorized Access: Strict controls prevent unauthorized data access
Limited Disclosure
We may only disclose information in these specific circumstances:
- Legal Requirements: When required by law, court order, or legal process
- Service Providers: To essential service providers under strict confidentiality agreements
- Business Transfer: In the event of a merger or acquisition (users will be notified)
Your Rights and Controls
Access and Control
- Data Access: Request a copy of your data at any time
- Data Correction: Update or correct inaccurate information
- Data Deletion: Request deletion of your data (subject to legal retention requirements)
- App Removal: Uninstall the app to stop data collection
Third-Party Services
eBay Integration
Our app integrates with eBay's services to facilitate product searches and order fulfillment. eBay's own privacy policy governs their handling of any data shared with them during the fulfillment process.
Shopify Platform
Our app operates within the Shopify ecosystem and follows all Shopify Partner Program requirements and data handling standards.
Children's Privacy
Our app is designed for business use and is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes:
- Notification: We will notify you via email or app notification
- Effective Date: Changes become effective on the date specified
- Continued Use: Using the app after changes constitutes acceptance
Compliance
This Privacy Policy complies with:
- Shopify Partner Program Requirements
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Other applicable privacy laws
Data Processing Legal Basis
We process your data based on:
- Contractual Necessity: To provide our app services
- Legitimate Interest: To improve our service and provide support
- Legal Compliance: To meet legal and regulatory requirements
- Consent: Where explicitly provided by you